Sberbank has released how-to pieces that will help customers with vision disabilities use the Sberbank Online mobile application and demonstrate its new features.
Sberbank strives to make its remote channels fully accessible to people with disabilities. The Sberbank Online application is regularly updated, and each update offers people with vision disabilities high accessibility recognized in the USABILITYLAB ranking. Employees with vision disabilities are involved in designing the interfaces and help develop new scenarios for interacting with the application and test them.
However, many people don’t know that the blind can freely use Sberbank Online thanks to TalkBack for Android and VoiceOver for iOS, which name all elements on the phone screen that the user touches. Some users have long wanted to learn how to get bank services online but are afraid they’ll accidentally send money to the wrong person or input a wrong remittance amount, for example.
To help the blind to master the application, Sberbank has launched a series of training video and audio pieces, because if a customer feels insecure, it will be much easier for them to follow the instructions and be more relaxed about it.
“We want to remove barriers when using the mobile application for blind customers and, through step-by-step instructions, demonstrate the capabilities of Sberbank Online to those who cannot or do not dare to use it.” said Alexander Vedyakhin, First Deputy Chairman of the Executive Board, Sberbank.
