Riyadh Airports Company, which operators of King Khalid International Airport, have made significant steps towards providing better accessibility for passengers with hearing disabilities by launching an interactive chat service via WhatsApp and Twitter.
Sign language communicators will be able to access information and chat with the Artificial Intelligence program.
The latest chat platform includes new features to provide a unique and innovative experience, such as replacing long text messages and lists with options and drop-down menus, which allow the user to click on the menu and choose the service to get the service rapidly and effortlessly.
Another significant milestone is providing flight notifications in sign language for the deaf and dumb and information on the airport’s services, making King Khalid International Airport the first airport to provide such a feature.
“By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport. As we apply artificial intelligence to create an engaging experience through social channels and provide an unparalleled travel experience for people with disabilities,” said Eng. Mohammed bin Abdullah Al-Maghlouth, CEO of Riyadh Airports.
