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Disneyland Paris updating accessibility program for guests with disabilities

Wheelchair users with family at Disneyland

In honor of International Day of Persons with Disabilities on December 3, Disneyland Paris will introduce a new accessibility program that will empower guests with disabilities to experience the parks according to their own autonomy evaluation.

With this update, Disneyland Paris will no longer determine access to attractions based on disability categories and guests will evaluate their own autonomy to decide which attractions they could experience.

“Our new accessibility program is a major step forward in our commitment to accessibility at Disneyland Paris, enabling every guest to experience the magic of Disneyland Park and Walt Disney Studios Park. Our guests and Cast Members have always been at the heart of our approach to accessibility. Disneyland Paris is committed to listening and learning from our guests, Cast Members and accessibility experts to develop new standards of inclusion in the French theme park industry.” said Daniel Delcourt, Senior Vice President, Chief Operating Officer, Disneyland Paris.

“With the launch of a new accessibility program, Disneyland Paris is setting a new standard for best-in-class practices in how we think about accessibility by offering more individualized attention for the unique circumstances of each guest” said Michaël Jeremiasz, a high-profile Paralympic athlete and a key resort partner for many years who continues to contribute his knowledge to help improve the experience for guests with disabilities.

Disneyland Paris’ new accessibility program will:

  • Increase the number of accessible attractions by revising priority and easy access conditions and evacuation procedures
  • Remove the requirement for disabled guests to be accompanied on attractions
  • Provide a 25% discount for disabled guests presenting official disability documentation and for one potential accompanying careperson.

“The challenge of accessibility is to allow full citizenship for people with disabilities. Access to tourism activities is obviously part of this, and Disneyland Paris is exemplary in this respect. The management and Cast Members for these theme parks are not content to simply meet standards but instead push inclusion as far as possible. With this new accessibility program based on guest autonomy, Disneyland Paris reaffirms its long-standing commitment as a responsible operator in the tourism industry.” said Carole Guéchi, Ministerial Delegate for Accessibility said:

“Disneyland Paris has always made the accessibility of its parks a top priority for its guests. This new accessibility program, rooted in guest autonomy, is a very positive turning point for our industry that will most certainly inspire other theme park operators in France.” Said Sophie Huberson, Executive Director at SNELAC.

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