Following a survey of 2,000 adults, which found that 41 per cent have a disability with no physical signs, Heathrow Express joined the Sunflower lanyard scheme to recognise and boost hidden disability support.
Heathrow Express is supporting all customers – including those with hidden disabilities. The rail company now offers the Hidden Disabilities Sunflower to anyone with a hidden disability to help us do that.
The rail company employees have been trained to assist customers with hidden disabilities who may need assistance – and wearing the Sunflower lanyard indicates to them that you may need additional support, help, or a little more time.
Passengers travelling on Heathrow Express services can now request a Hidden Disabilities Sunflower lanyard when travelling with us, ask a Heathrow Express or Heathrow colleague who will be happy to help.
Living with invisible disabilities makes everyday activities hard and can affect people in different ways – often, they can be painful, exhausting, and isolating.
This is why Heathrow Express and Heathrow Airport recognise the Sunflower and offer tailored support levels to customers who need it most.
For more information, go to https://hiddendisabilitiesstore.com