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Video helpline launched to report violations of rights of people with disabilities in Dubai

Deaf woman using sign language on the smartphone

The Community Development Authority in Dubai, CDA, has announced the launch of an integrated system to report violations of the rights of persons with disabilities.

The system allows all members of society to communicate with the CDA and record any notes they have related to the protection of persons with disabilities in addition to inquiring about the various services and laws related to this category. The system receives reports, inquires on the hotline 800988, 24/7, and allows people with hearing disabilities to contact the CDA with sign language through video calls.

Law No. (2) of 2014 regarding the protection of the rights of persons with disabilities in the Emirate of Dubai, in its eighth article, granted the CDA the responsibility to receive complaints and reports on violations committed against people with disabilities, in addition to establishing a system to enable POD to report violations committed against them and take the necessary measures in their regard.

The launch of the reporting system comes after coordination with the relevant authorities in the Emirate of Dubai to develop complementary measures to implement the protection system for People of Determination, including the Dubai police, public prosecution, Dubai courts, the Health Authority, Al Amal Hospital and private accommodation centres in the emirate. The CDA also prepared an integrated guide to protection, which includes principles, legal frameworks, terms of reference for authorities and measures necessary to investigate the facts and control violations, conditions and controls related to the protection service.

The CDA called on community members to download the Sanad app present on iOS, the Android platform and Google Play, and to communicate with the CDA through the hotline, allowing them to play active roles in protecting the rights of people with disabilities and reporting any expected violation of these rights.

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