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Airport opens lounge for travellers with disabilities

Child in sensory stimulating room, interacting with colored lights bubble tube lamp

Hamad International Airport (HIA) has opened the Shafallah Centre Lounge, a dedicated lounge, in partnership with Shafallah Centre. 

The newly opened lounge is located on Concourse C at the airport terminal and is catered towards departing and transferring passengers with disabilities.

The dedicated lounge is equipped with assistive technology that provides calming and relaxing sensations for people with autism.

The lounge features educational, rehabilitative and recreational interactive devices and equipment that aim to promote, integrate and empower people with disabilities that give them a seamless and stress-free experience when travelling through HIA, the statement points out.

The deployment of the sensory room aids in the development of sensory skills by integrating audio-visual and sensory effects such as sound, image and touch to help people with special needs meet their needs for communication and self-adjustment.

“Our goal is to provide all our passengers with the same level of satisfaction when it comes to experiencing HIA’s services and facilities. By widening access for our passengers by tailored assistance for those with special needs and training our staff to cater to them better, we fulfil our commitment to making HIA the airport of choice for all passengers.” said Badr Mohamed al-Meer, chief operating officer, HIA.


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