The National Disability Insurance Agency (NDIA) has today unveiled its roadmap for the future with the release of its 2020-24 Corporate Plan in Australia.
The Corporate Plan, endorsed by the NDIA Board, outlines the Agency’s strategic direction for the coming years.
“The Corporate Plan sets out our vision, mission and aspirations – the things we will focus on to ensure we continue to deliver and improve the Scheme,” said NDIA chief executive officer Martin Hoffman.
“To do this we have introduced a new Participant Service Charter and Participant Service Improvement Plan to renew our focus on making the Scheme simpler and fairer for participants and their families.
“Historically, the Agency has emphasised getting people onto the Scheme as we rolled out across the country. Now we’re refining our focus to ensure we deliver a world-class NDIS for the more than 400,000 participants now receiving support across Australia and those that will join the Scheme over the years to come.”
Mr Hoffman said the Participant Service Charter provided participants with clear guidelines on what they could and should expect when dealing with the NDIA while the Improvement Plan set out 51 actionable improvements to the Scheme designed to meet participant expectations.
“The plan includes measures to further improve the Scheme and ensure it is doing what it originally intended – making sure NDIS participants have the right supports in place and the funding they need to access those supports.
“Importantly, we will implement an Independent Assessment (IAs) approach which will deliver free, fair and equitable assessments to ensure participants receive the supports they need.
“Independent assessments, conducted by a professional, will focus on understanding the impact a person’s disability has on their capacity to engage in the community – while also taking into account their unique life circumstances.
The NDIA will report on the Agency’s performance against the Plan each quarter and performance will also be independently checked by the Commonwealth Ombudsman.
More information on the NDIA Corporate Plan 2020-24, including detail on the NDIS Participant Service Charter and NDIS Service Improvement Plan.
