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Disney unveils new Disability Access Service to improve guest experience

Disneyland
Photo: cherisse816/ Twenty20

Disney has unveiled changes to its Disability Access Service (DAS) to better accommodate guests with disabilities at its theme parks. The updated Disability Access Service (DAS) is now in effect and is exclusively available to guests with developmental disabilities such as autism. This change marks a shift in the accessibility services offered by the park, ensuring that those who genuinely need the service can benefit from it.

One of the major updates is the new registration process, which now requires guests to register via live video chat instead of at Guest Relations locations within the parks. This initiative aims to streamline the process and enhance the overall service experience for guests with disabilities.

The new policy addresses the misuse of this widely used benefit, which allows guests to skip conventional queue environments at the parks. By ensuring that DAS is used fairly and only by those who truly need it, Disney aims to improve the park experience for all guests, making it more enjoyable and accessible for everyone. Additionally, the new system ensures that guests have all necessary arrangements in place before they set foot in the parks, leading to a smoother and more enjoyable experience.

This move aligns with Disney’s broader efforts to create a welcoming environment for all visitors, regardless of their abilities. Disney’s revamped DAS highlights the company’s ongoing dedication to providing exceptional experiences for every guest. By leveraging technology to make the registration process more efficient and accessible, Disney continues to set a high standard for inclusivity in the theme park industry. This update promises to significantly improve the experience for guests with disabilities, ensuring that magic and fun are accessible to everyone.

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