Top of page
Misc

Ombudsman investigation into the NDIA preparation to meet the PSG

Disabled woman in wheelchair with assistant walking in garden

Acting Commonwealth Ombudsman, Penny McKay, released the report National Disability Insurance Agency’s (NDIA) preparation to meet the Participant Service Guarantee (PSG).

The PSG was designed to respond to the most common complaints of NDIS participants – delays in decision making and lack of information. It commits the NDIA to timeframes and engagement principles to make it easier for participants and their families to navigate the NDIS.

The own motion investigation examined the NDIA’s preparation to meet the PSG.

Our investigation found the NDIA is creating a solid foundation for delivering on the PSG so the NDIA can deliver a timely and quality experience for NDIS participants.

Ms McKay observed, “The NDIA is making good progress in measuring and reporting on how it is meeting the PSG timeframes, but further action is needed by the NDIA to enable it to report meaningfully on its performance against the engagement principles and service standards under the PSG.”

Ms McKay said “An equal focus on meeting the PSG timeframes and engagement principles will ensure the NDIA delivers a service that is responsive to participants.”

The report makes 5 recommendations to improve the NDIA’s ongoing work to meet the PSG. The recommendations focus on improving the NDIA’s planning, performance measurement, reporting and communication.

Ms McKay said, “We trust our recommendations will help the NDIA to clearly show what it is doing to improve participants’ experience of the NDIS, and to know that the NDIA is delivering a high- quality experience for all participants.”

“I am pleased the NDIA accepted all 5 recommendations and acknowledge their commitment to implement the recommendations this year. This will benefit all NDIS participants.”

The full report can be found on the Commonwealth Ombudsman website.

You might also like

New York Subway station New York Subway station

MTA to make subway stations accessible under lawsuit settlement

Governor Kathy Hochul on June 22 announced that the Metropolitan…

Exterior of Washington D.C, Justice department building with American flag in foreground, U.S.A. Exterior of Washington D.C, Justice department building with American flag in foreground, U.S.A.

Maine violates ADA in care of children with disabilities, Justice Department says

Maine has violated the Americans with Disabilities Act (ADA) by…

Front view of woman in wheelchair working at desk Front view of woman in wheelchair working at desk

Funding available to help employers assess their workplace disability management programs

Employers across Canada have the opportunity to have their current workplace Disability…

facebook.com mobile page on a mobile Safari browser facebook.com mobile page on a mobile Safari browser

Facebook settles lawsuit with DOJ over disability related discrimination

The Department of Justice (DOJ) announced that it has obtained…