Zain Bahrain has announced the launch of the ‘We Able’ hotline – 36107733, to cater to people with disabilities and their caretakers as part of its Disability Inclusion initiative.
The launch of the hotline is aligned with Zain Bahrain’s Sustainability & Inclusivity strategy and aims on delivering on an exceptional customer service experience through ensuring digital inclusion and access to all members in the community.
Zain Bahrain, a telecommunications industry innovator in the Kingdom, plays a major role in developing and connecting everyone; it is part of the company’s purpose to ensure providing inclusive and accessible information about its products and services to persons with disabilities on an equal basis with others. The company is also offering PwDs FREE 8 GB data per month to both new and existing postpaid customers which can be added through its branches or live chat option.
“Our team is delighted with the launch of the ‘We Able’ hotline as it reflects our constant commitment to serving our customers, keeping in mind the diversity of the community we serve. At Zain Bahrain, we believe in providing accessible customer service to everyone by constantly introducing features that enhance our customers’ experience while providing an edge to the Zain brand. The introduction of the hotline will further elevate our customer care services by providing a truly inclusive environment that is an engaging and enjoyable experience for our customers.” He further added, “We continue to design and provide communications services to enhance and make the lives of our differently-abled customers easier by bringing in innovative ways to service customers and ensure that everyone stays connected seamlessly.” said Commenting on the launch of the hotline, Abdulla Salmeen, Director, Customer Care at Zain Bahrain.
The hotline is open seven days a week. Customers with disabilities can alternatively connect with representatives from Zain Bahrain by visiting the Zain Bahrain branches or through the Zain Bahrain digital channels – the Zain app, zBot, WhatsApp, and Live chat options.