Top of page
Accessibility

Burger King staff refused to read menu to blind woman

Burger King fast food restaurant logo at its building

Burger King has apologized to a blind woman with a food allergy after she was told staff were not allowed to read out a list of ingredients to her, BBC reports.

Medina Hall had gone to the Folkestone (South England) branch of the burger chain and told staff about her nut allergy. She said she was told staff could give her a menu but company policy meant customers had to read it themselves.

Burger King said there was no such policy and it was “looking into this matter further”.

Ms Hall said her nut allergy could trigger severe asthma attacks and so she asked for the ingredients of a brownie to be read out to her. “I was shocked.. had I eaten it and it had nuts in, I would’ve had a major asthma attack and ended up in hospital,” she said.

A Burger King spokesman said: “We would firstly like to apologise to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants.

Ms Hall said restaurants should provide menus in alternative formats “so that we can be independent and read it ourselves”.

 

You might also like

young blind woman with headphone using computer with refreshable braille display young blind woman with headphone using computer with refreshable braille display

Consultation to begin in Australia for Banking Accessibility Standards review

The Australian Banking Association (ABA) has engaged the Australian Network…

Sad lonely woman sitting at desk at home and thinking Sad lonely woman sitting at desk at home and thinking

UK launches fund to tackle loneliness and boost volunteering

Youth clubs, mental health charities and social enterprises are among…

cropped shot of nurse taking blood sample of patient with syringe cropped shot of nurse taking blood sample of patient with syringe

People with learning disabilities urged to book free annual health check

People aged 14 and over with a learning disability in…

Assistant helping disabled woman in wheelchair move around city Assistant helping disabled woman in wheelchair move around city

TMF starts accepting applications for Mobility for ALL contest

Toyota Mobility Foundation (TMF) started accepting applications for this year…