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Toronto Airport to Improve Accessibility for Travelers who are Blind

blind people navigation guidance

Toronto, Ontario  Toronto Pearson  has announced it is now offering Aira service, a leading-edge assistive technology, to help travellers with sight loss navigate the airport independently. Using the Aira iPhone or Android mobile phone application, passengers can connect to a specially trained, human agent for navigational assistance as they journey through the airport. Toronto Pearson is the first airport in Canada to offer Aira to its passengers.

“At Toronto Pearson, we have a vision to be the best airport in the world, and this starts with ensuring that our passengers—all of our passengers—are able to navigate the airport independently,” says Kurush Minocher, Associate Director, Passenger Development, at the Greater Toronto Airports Authority (GTAA). “We are proud to bring Aira’s easy-to-use service to Toronto Pearson. Passengers with sight loss now have more choice in how they travel through the airport, from curb to gate.”

Aira is a subscription service, works via a smartphone or optional Aira Horizon video-equipped smart glasses, connecting passengers with sight loss to remotely located Aira agents. Through the smart glasses or phone camera, Aira’s trained professionals provide on-demand, personalized access to visual information to help passengers navigate the airport. Aira service is available in both Terminals 1 and 3 and within Toronto Pearson parking facilities.

For more information, go to www.torontopearson.com/aira.

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