The UK Civil Aviation Authority has published its fourth annual report on the disability access of the UK’s largest airports. The accessibility framework is a world-first and is driving improvements in performance to help improve accessibility across UK airports.
In total, there were a record number of 3.7 million requests for assistance at UK airports in the latest year – a rise of over 80 per cent since 2010.
The Civil Aviation Authority’s accessibility report reveals that 14 airports have been rated ‘very good’. A further 16 airports were rated ‘good’.
Four airports that were classified as ‘very good’ last year received ‘good’ ratings this year, while Manchester Airport was classified as ‘needing improvement’ – although this was an improved rating from ‘poor’ in the previous two years.
For the first time since the framework’s introduction in 2016, no airports were classified as ‘poor’.
To achieve a ‘very good’ classification, airports most provide high quality support on the day of travel as well as keeping in regular contact and consultation with its users.
The report highlights room for improvement, with research showing that nearly a quarter of disabled and less mobile passengers said they requested assistance because the airport environment was becoming more difficult to navigate.
The Civil Aviation Authority will work closely with airports to improve accessibility for passengers with disabilities.