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Accessibility

Westpac Bank makes access easier for people with disabilities

tactile block leading to the entrance

Westpac NZ has become the first New Zealand bank to achieve the Accessibility Tick, for its commitment to becoming more accessible and inclusive of people with disabilities.

Acting General Manager of Consumer Banking and Wealth, Gina Dellabarca, says the Tick recognises the work that has gone into making Westpac accessible to people with a wide range of abilities and needs.

“We want to help Kiwis grow financially to help grow a better New Zealand, and making our business more available to all New Zealanders is a big part of that,” she says.

“Roughly one in four Kiwis has some form of disability, many of whom are willing and able to work but can’t find a job.

“Whether employing, supporting, or helping them do business with us, we’re helping people with disabilities access Westpac more easily.”

Some recent examples of Westpac’s actions to improve accessibility include:

  • Reviewing all our signage to ensure it is clear and easy to understand.
  • Redesigning our branches to ensure they are dementia friendly in terms of layout, fixtures and fittings and quiet areas.
  • Establishing a vulnerable customer program to support those most in need.
  • Installing tactile ground surface indicators and braille signage in our Takutai Square site for people who are blind.

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