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Passengers to benefit from new assisted travel lounge at Birmingham New Street

Assisted travel lounge
Photo: Network Rail

Birmingham, UK – Passengers who need help to get on and off trains at Birmingham New Street station now have a dedicated waiting lounge to make travelling by train a more pleasant experience.

Assisted travel lounge is offered to all passengers who need help getting between trains and the station concourse. Last year, nearly 59,000 people used the service at Birmingham New Street.

The investment, part of Britain’s Railway Upgrade Plan, provides a welcoming waiting space for people with additional mobility and sensory needs and a dedicated team to help them.

To make it easily accessible during opening hours the lounge door will always be open, with bright multi coloured signs to aid people who are blind or have low vision. There is also a water bowl for service dogs.

 “I’m registered blind and travel with my guide dog Lily through the station which can sometimes be challenging. Having this new waiting lounge will give me a calm place to wait for assistance staff and will be great for the hundreds of people who use assisted travel every week. Network Rail has ticked so many of the boxes and has listened to what people like me need.” said Mark Sanders, member of the Birmingham Accessibility Forum.

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