The General Authority for Civil Aviation (GACA) launched yesterday an application named “Signal” for passengers who are deaf or hard of hearing at King Abdulaziz International Airport (KAIA).
The service aims to provide people with hearing disability with complete autonomy and self-reliance in the check-in process and various other services.
This is achieved through the provision of instant, interactive interstation to and from sign language between the end-user and the service provider, through a digital platform, that is based on a comprehensive communication between the parties involved. The application can be downloaded through smart phones application’s stores under the name “signal”.
The service focuses on the quality of service and the speed of communication, with a notifications option informing the beneficiary of the existing service. Furthermore, there is an option of reviewing the areas covered in the service through the platform. Privacy is also taken into account, where the app can recognize the gender of the beneficiary (male or female). This is in addition to the possibility of filing a complaint or complaint in regard to the interpreter after the completion of the call in order to ensure the quality of service and achieve the desired goals.
